Technical Support: Video Streaming

Video Streaming FAQ

NEED HELP?

Chris Palmarini
palmarinich@butte.edu
530-895-2988

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Q. What software do I need?

A. Video streaming requires the use of RealPlayer software.
If you have installed RealPlayer, and continue to have trouble viewing the video streams, please contact Chris Palmarini at 530-895-2988/palmarinich@butte.edu.

Q. How do I get the free RealPlayer?

A. Download the latest free version of RealPlayer. Follow the instructions for downloading the FREE RealPlayer.

Q. What are the technical requirements for RealPlayer?

A. View the current technical requirements from Real.

Q. Where can I access more RealPlayer player help?

A. View more RealPlayer help from Real Customer Support.

Q. How do I test my internet connection speed?

A. Test your internet connection speed.

Q. How do I test my computer/connection for video streaming?

A. View a sample video streaming clip.

NOTE: The quality you see is the result of your connection from this computer. If the quality of the image is not acceptable, you may have to do some troubleshooting or use a computer at a different location with a faster internet connection (Butte College main campus/Chico Center, your place of work, public library, etc.).

Before beginning a class that requires video streaming, please be sure you can access a computer/location with an adequate connection well in advance of the first day of class. You should not attempt to take a course by video streaming if you cannot view the test clip successfully.

Q. How do I find broadband service providers in my area?

A. Find broadband providers in your area.

NOTE: Butte College video streams require a minimum of 150K Bits/sec.

Why does the video time-out (stop) after about two minutes?

Manually configure RealPlayer to use HTTP only.

On some networks, you may need to configure RealPlayer to use the HTTP Only option to connect to the Internet.

  1. In RealPlayer, click the Tools menu and choose Preferences. The Preferences box opens.
  2. In the Category pane under Connection, click Network Transports.
  3. Select the Manually configure connection settings check box.
  4. Click the RTSP Settings button.
  5. Clear the top three boxes, then make sure the Attempt to use HTTP for all content check box is selected.
  6. Click the PNA Settings button.
  7. Clear the top three boxes, then make sure the Attempt to use HTTP for all content check box is selected.
  8. Click OK twice to save your changes, then try to connect again.

If the above steps do not solve your connection problems, you may find additional information from RealPlayer Support:
http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=3082

Or, you may wish to contact RealPlayer Support directly:
Contact RealPlayer Support